Refund policy

Our 60-night guarantee

Every Mellow order is covered for 60 nights from the day it arrives. If you're not sleeping better, send us a message through our contact page with your order number and we'll refund that order in full.

You don't need to send anything back. Keep the pouch, the sleep mask and the frother.

Subscriptions

The guarantee covers each order. A refund doesn't cancel your subscription, so if you don't want the next box, cancel it from your account before your renewal date. You can also ask us to cancel it when you contact us.

Damaged, lost or wrong orders

If your order arrives damaged, goes missing in transit or isn't what you ordered, contact us and we'll send a replacement at no cost.

How refunds are paid

Approved refunds go back to the original payment method. Your bank usually shows the money within 5 to 10 business days.